Hello Natasha,
Thank you so much for taking time out to leave us some feedback. I’m really sorry to hear that you’ve had experienced some inconvenience with our service, but please rest assured that I have already put a red flag on your order.
Our customer service team should be on your case within 6 hours to solve your problem. You should receive an email shortly outlining the solution from here! Apologies once again for the inconvenience!