Return / Exchange Policy

 

Updated as of August 15th, 2025

RETURN / EXCHANGE POLICY

At Adeirlina, we strive to provide excellent service and satisfaction to our valued customers. To ensure transparency and clarity regarding our return policy, please review the following terms:

 

 USA RETURNS 

We’re here to ensure your shopping is as effortless as possible. If something doesn’t work out, returns are always welcome, and exchanges are quick and complimentary.

Please email: customerservice@adeirlina.com for more instructions on how to return your unwanted item(s). 

We offer a full refund on items in new condition with original tags attached in its original packaging (minus shipping costs). We define “new condition” as unworn, unwashed, unstained, no fragrance and free of any alterations. 

Adeirlina reserves the right to refuse returns that do not meet our return requirements.

Returns/Refunds: all return packages must be received by us within 30 days from the delivery date in order to be eligible for a refund to your original payment method. Packages received outside of this 30-day window will not qualify for a refund.

Returns received after 30 days from the delivery date will not be accepted and will be returned to you at your expense. 

Exchanges: We are pleased to now offer complimentary exchanges. Exchange requests must also fall within the 30-day timeframe—from the delivery date to the date we receive the returned package.

ALL INTIMATE ITEMS AND ALL ITEMS MARKED AS FINAL SALE ARE NON-REFUNDABLE AND NON-RETURNABLE. 

ALL CLEARANCE AND SALE PRICE ITEMS ARE FINAL SALE.

All purchases made using coupon codes of 35% or greater or marked sale items discounted over 35% will be considered FINAL SALE. This means these items will not be eligible for returns or refunds. However, items may be exchanged for a different size or color, subject to availability, or returned for store credit. To be eligible for an exchange or store credit, items must be unworn, unwashed, and in their original condition with tags attached. 

Effective November 25th, 2024, orders placed on and after this date will incur a 10% restocking fee applies to each item returned, and this fee will be deducted from the item's purchase price.

Beginning August 15th, 2025, returns involving two or more items will be subject to a 5% restocking fee per item. The applicable fee will be deducted from the refund amount for each returned item.

We appreciate your understanding and encourage you to review product details before making a final purchase. If you have any questions or concerns, feel free to reach out to our customer service team for assistance: customerservice@adeirlina.com 

It’s important to note that return shipping costs and tracking ID are not covered by Adeirlina when sent back.


When send back your unwanted item(s), we recommend using your local post office for the best service and tracking ID.

Please note that we cannot accept returns without your order invoice, order number and email confirmation. Please print your order confirmation email that was sent to you at order placement and include in it the return package. 


Please email: customerservice@adeirlina.com for more instructions on how to return your unwanted item(s). 

 

INTERNATIONAL RETURNS:

For our international clients, we currently offer returns for a refund only. At this time, exchanges are not available for international orders.

Please email: customerservice@adeirlina.com for more instructions on how to return your unwanted item(s). 

International customers are responsible for their return packages including shipping fees, duties, taxes and any other package charges. 

 

Need more help?  Email us at anytime for any additional questions at: customerservice@adeirlina.com