ORDERS:

Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?

A: Your order is prepared for shipment very shortly after your order is placed. Due to the quick turnaround time we are unfortunately unable to allow any changes. We apologize for any inconvenience!

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Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

A: Once you have placed your order an automatic email will be sent saying your order has been processed. Once the order has left our warehouse, you will get another email with a tracking number saying your order has been shipped.

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Q: HOW DO I KNOW WHEN MY ORDER WILL ARRIVE?

A: Orders take between 5-7 business days in transit, sometimes less. Orders ship from our warehouse within 48 hours. We do not ship Saturday, Sundays, or holidays.

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SHIPPING: 

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Q: DO YOU SHIP INTERNATIONALLY?

A: We ship all over the world. Please click on this link here to read more details about our shipping policy for International orders.

Q: FROM WHERE DO YOU SHIP ORDERS?
A: We ship all orders from our warehouse in Boston, Massachusetts. 

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RETURNS/EXCHANGES:

Q: HOW DO I RETURN AN ITEM FOR REFUND OR MAKE AN EXCHANGE?
A: Please reach out to our support team at customerservice@adeirlina.com for instructions how to return your order(s).
A: We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) according to our return terms and conditions for a full refund (minus shipping costs) and place a new order.

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 GENERAL QUESTIONS: 

Q: MY COUPON CODE IS NOT WORKING. WHY?

A: Unless stated, please note that coupon codes cannot be combined with any other offers, sales or promotions. If you are having difficulties with your coupon code, please contact us.

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Q: SOMETHING I PURCHASED IS NOW ON SALE. CAN I RECEIVE A PRICE ADJUSTMENT?

A: Unfortunately, we do not allow for price adjustments due to the high demand for merchandise and availability issues.

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Q: MY QUESTION ISN'T LISTED HERE

Please contact us at customerservice@adeirlina.com

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